Refund policy

Our return and exchange policy only applies to items purchased through our website www.thestorygoes.co

We have a 3-day return & exchange policy, which means you have 3 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or exchange, you can contact us through our contact form on our website. Please note that the customer bears the return and re-delivery charges, we will arrange for item pickup.

If your return or exchange is accepted, we will notify you, and complete the rest of the process. 

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Refunds are typically processed within 5-10 business days, though it may take additional time for your bank or credit card company to post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us through our contact form on our website.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective or damaged items, refunds will be processed immediately upon our inspection, and you will not be charged for return shipping.


Exceptions / non-returnable items
Our return & exchange policy only applies to T-shirts and apparel items. We cannot accept returns on prints, canvas prints, sale items, or gift cards or any other non-apparel items.

 

Payment Processing for Refunds

All refunds are processed through Tap Payments, our payment gateway provider. Once we approve your refund, it will be initiated through Tap Payments and credited back to your original payment method (credit card, debit card, or digital wallet used for purchase).

Please note:

  • Refunds are processed by Tap Payments within 5-10 business days after approval
  • The refund timeline may vary depending on your card issuer or payment provider
  • You will receive your refund in the same currency and through the same payment method used for the original purchase
  • We cannot process refunds to a different payment method than the one used for purchase

If you do not see the refund in your account after 15 business days from our approval notification, please first check with your bank or card issuer, as processing times vary by financial institution. If the issue persists, contact us through our contact form.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


For EU customers:

  • The 14-day period begins on the day you receive your order
  • You must notify us of your intention to return within this 14-day period through our contact form
  • You are responsible for the cost of return shipping from your location back to Bahrain unless the item is defective or damaged.
  • We will refund the product price only; original shipping fees are non-refundable
  • Refunds will be processed through Tap Payments within 14 days of receiving your returned item
  • This cooling off period applies to all items, including those listed as non-returnable under our standard policy (prints, canvas prints, stickers, patches)